Customer Service Quotes

"The purpose of business is to create and keep a customer." Peter Drucker

"The Customer is King. Author Unknown

"If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends."Jeff Bezos



"It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier." Doug Smith

"Washrooms will always tell if your company cares about its customers." Author Unknown

"The goal as a company is to have customer service that is not just the best, but legendary." Sam Walton

"If you get everybody in the company involved in customer service, not only are they 'feeling the customer' but they're also getting a feeling for what's not working. That's the key -listening to make sure that you understand the customers and that you make them feel that you understand. When a customer calls up with a complaint, we obviously can't change the past. But we have to deal with the problem." Penny Handscomb

"People perform best and deliver the best customer service when they like what they do." Author Unknown

"Common sense if of paramount importance in business and customer service." Author Unknown

"Our greatest asset is the customer! Treat each customer as if they are the only one!" Laurice Leitao

"Sell practical, tested merchandise at reasonable profit, treat your customers like human beings - and they will always come back." L. L. Bean

"Be everywhere, do everything, and never fail to astonish the customer." Macy's Motto

"Make a customer, not a sale." Katherine Barchetti

"Customers are an investment. Maximize your return." PeopleSoft Ad

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter

"People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction." Theo Michelson

"Customer complaints are the schoolbooks from which we learn." Author Unknown

"I don't know what your destiny will be, but one thing I know: the ones among you who will be really happy are those who have sought and found how to serve." Albert Schweitzer

"If you get everybody in the company involved in customer service, not only are they ‘feeling the customer’ but they’re also getting a feeling for what’s not working." Penny Handscomb

"The longer you wait, the harder it is to produce outstanding customer service." William H. Davidow

"You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied." Jerry Fritz

"Unless you have 100% customer satisfaction…you must improve." Horst Schulz

"Customers don't expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter, British Airways

"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it." Peter Drucker

"Never underestimate the power of the irate customer." Joel Ross

"Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service." William H. Davidow

"Every great business is built on friendship." JC Penney

"If you don’t genuinely like your customers, chances are they won’t buy." Tom Watson

"In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away." Doug Warner

"Quality, is job one." Ford Company

"If the shopper feels like it was poor service, then it was poor service. we are in the customer perception business." Mark Perrault

"Do what you do so well that they will want to see it again and bring their friends." Walt Disney

"Your best customers leave quite an impression. Do the same, and they won't leave at all." SAP ad

"Whatever your business is, talk to your customers and provide them with what they want. It makes sense." Robert Bowman



"Forget about the sales you hope to make and concentrate on the service you want to render." Harry Bullis "There's a place in the world for any business that takes care of its customers - after the sale." Harvey MacKay

"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity." Donald A. Adams

"To my customer. I may not have the answer, but I'll find it. I may not have the time, but I'll make it." Author Unknown

"We don't want to push our ideas on to customers, we simply want to make what they want." Laura Ashley

"When you serve the customer better, there's always a return on your investment." Kara Parlin

"Although your customers won’t love you if you give bad service, your competitors will." Kate Zabriskie

"Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!" Gene Buckley

"Your most unhappy customers are your greatest source of learning." Bill Gates

"Every company's greatest assets are its customers, because without customers there is no company." Michael LeBoeuf

"When you serve the customer better, there's always a return on your investment." Kara Parlin

"Customer service is of the utmost importance to survive in relation to global competition that companies are facing today." Byron and Catherine Pulsifer, As a Coach, Who is Your Customer

"Giving excellent service is a must today. All successful businesses pay attention to customer service. As without your customers you have no business. The higher the level of satisfaction a customer has is one of the determining factors in the success of any business." Catherine Pulsifer