Customer Service Quotes Page 2
"Without customers we have no business, no income, no work."
"Customer Service means finding the best solution for each
customer, quickly, correctly, and
with a helpful attitude."
Renee Evenson, Powerful Phrases for Effective Customer Service
"Customer is the most important person in any business. A customer is
not just money in the cash register. They are human beings with feelings
and deserve to be treated with respect."
Prashant Faldu, Customer Service
"Long-term viability is about understanding what it takes to attract
customers by continuing to meet and exceed
their physical and psychological needs."
Jeff Sauro, Customer Analytics For Dummies
"Most small business owners would quickly agree that it's easier to lose
a customer than to get a new one.
It's a lot more expensive, too, if you count not only the cost of
replacing that old customer but the business
you've lost until you do."
Dave Donelson, Customer Service: The Dynamic Manager's Handbook On How To Build Customer Loyalty
Quotes about Overcoming |
"It starts with respect. If you respect the customer as a human being, and
truly honor their right to be treated fairly and honestly, everything else is
When it comes to five-star customer service, everything matters.
Quote of the Day |
"Washrooms will always tell if your company cares about its customers."
"People perform best and deliver the best customer service when
they like what they do."
"Common sense is of paramount importance in business and customer service."
Common Sense |
"Our greatest asset is the customer!
Treat each customer as if they are the only one!"
Success and Value |
"Sell practical, tested merchandise at reasonable profit,
treat your customers like human beings - and they will always come back."
L. L. Bean
The Wooden Bowl Message |
"People don't want to communicate with an organization or a computer.
They want to talk to a real, live, responsive, responsible person who will
listen and help them get satisfaction."
"If you get everybody in the company involved in customer service,
not only are they 'feeling the customer' but they're also getting a feeling
for what's not working."
"Confidence is contagious and so is lack of confidence, and a customer
will recognize both."
You have only one and every working person, from the president of the
largest corporation to the shoeshine boy, has the same boss. He is simply
Earl Nightingale, How to Please The Boss: Business Sales & Income
"If you work just for money, you'll never make it, but if you love
what you're doing and you always put the customer first, success
will be yours."
"A focus on flexibility also means less friction in regards to changing
customer needs. Resistance to the needs of the customer can result
in intangibly damaging waste events in the areas of reputation or service
ClydeBank Business; Benjamin Sweeney, Lean Six Sigma: QuickStart Guide
And then there is the customer. We all must remember that without
the customer we would have no business. There is competition in
every business and what may make the difference is how you express
your thanks for your customers business. Sending that card, learning
your customers names, fixing problems immediately and by rewarding
your customers can make them feel special.
There are some organizations whose competitive advantage is their
reputation for out-of-the-box customer service... These organizations
focus on going out of their way for customers and providing customer
service in unique ways.
Valarie Zeithaml; Mary Jo Bitner, Services Marketing: Integrating Customer Focus Across the Firm
"If you are not aware of your customer's needs, of the latest developments
in your field, you can be sure your competition is. You may find your
competition will use their knowledge and find methods and levers that
will attract your customer."
"But in the changing environment we are in, as a coach it is important
to realize that my biggest customer is the people I am coaching."
Byron and Catherine Pulsifer
Statistics show that one happy customer will tell 1 other person
about their great experience. An unhappy one will tell 7.
Annabelle Stevens, Larissa Stevens, Change Yourself, Change Your World
customer/patient service is ... about building a successful practice with
a reputation for delivering an amazing patient experience.
... customer service tips important ... for all industries. Customer experience
cultures are rare, and yet the financial impact of a focus on customers is
massive. A five percent increase in customer retention can boost
profits as much as eighty-five percent. Creating a customer focused
culture will help make your... practice not only more profitable,
but memorable, enjoyable, and even exceptional.
... social media and review sites help to amplify the voice of the customer.
The Internet and its ability to expand our social connections has given
incredible power to the voice of the customer. A single bad customer
service experience posted online can spiral out of control, tarnishing
the image of an organization that has taken years to build... Fulfilling
and sustaining that purpose long-term requires tight alignment between
our actions as service providers and the needs and wants of the customer.
Ann Marie Gorczyca, At Your Service: 5-Star Customer Care for a Successful Dental Practice