"Customer service skills help you keep your happy customers happy, help
prevent customers from becoming
unhappy and taking out their frustrations tions on you, and help you deal
effectively and quickly with customers
who are upset and unhappy."
Robert Bacal, Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
"When you get rid of the fear that sits behind most human interactions,
you will find an authentic core of confidence
that drives great service."
Richard S, Gallagher, The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
"Unless you have 100% customer satisfaction…you must improve."
Horst Schulz Just A Customer |
"Never underestimate the power of the irate customer."
Joel Ross Anger |
"Service standards keep rising. As competitors render better and better service, customers become more demanding.
Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior.
But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer.
It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service."
William H. Davidow Leadership |
"If the shopper feels like it was poor service, then it was poor service.
We are in the customer perception business."
Mark Perrault Attitude |
"Whatever your business is, talk to your customers and
provide them with what they want. It makes sense."
Robert Bowman Words of Encouragement |
"Forget about the sales you hope to make and concentrate on the
service you want to render."
Harry Bullis Hope |
Every great business is built on friendship.
Good customer service, even after the sale, can lead to many referral sales.
Matthew Moore, Sales: The Art Of Sales Good |
Great value proposition is vital for any business hoping to clearly
communicate to customers why they are different, superior, and worth
Angel A. Cataluña, Basic Influencing and Persuasion Influence |
If you are in a customer service role, your smile makes people
a lot more amenable to work with you and you will certainly find
a lot fewer people who will take their frustration out on you.
Byron Pulsifer Work |
Sales are contingent upon the attitude of the salesman, not the attitude
of the prospect.
W. Clement Stone Positive Attitude |
Trust is an important ingredient whenever a salesperson is attempting
to win a customer over.
Steve Gold, Elon Musk: The Business and Life Lessons Of A Modern Day Renaissance Man
When an employee is PREPARED, EQUIPPED, and ARMED with
the RIGHT HABITS to address almost any situation, delivering exceptional
customer service becomes easy.
Robert Stevenson, Raise Your Line: Success Is About a Higher Line Mentality
Some people would argue that you could not be a Christian in today's
business world where the competition will eat you up if you do not
participate in somewhat devious practices to beat your competitors.
But, this argument is full of holes in that businesses of yesterday
all had similar competition as today, and it has been demonstrated over
and over again that dedicated customer service that embodies giving
value and fairness to each customer far exceeds those practices
where customers are only treated as a number or as an annoyance.
Mediocre outputs may mean downfall to the business since the customers
always want the best products and services.
. . .the better you know your target customer, the better you can relate
and communicate with them.
Daniel da Silva Lay, From Idea to Launch