Customer Service Quotes Page 3
"You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied." Jerry Fritz
"Unless you have 100% customer satisfaction…you must improve." Horst Schulz
"Customers don't expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter, British Airways
"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it." Peter Drucker
"Never underestimate the power of the irate customer." Joel Ross
"Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service." William H. Davidow
"Every great business is built on friendship." JC Penney
"If you don’t genuinely like your customers, chances are they won’t buy." Tom Watson
"In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away." Doug Warner
"If the shopper feels like it was poor service, then it was poor service. we are in the customer perception business." Mark Perrault
"Do what you do so well that they will want to see it again and bring their friends." Walt Disney
"Your best customers leave quite an impression. Do the same, and they won't leave at all." SAP ad
"Whatever your business is, talk to your customers and provide them with what they want. It makes sense." Robert Bowman
"Forget about the sales you hope to make and concentrate on the service you want to render." Harry Bullis
"There's a place in the world for any business that takes care of its customers - after the sale." Harvey MacKay
the harder it is to
produce outstanding
customer service."
William H. Davidow
Related:
is job one."
Ford Company
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