"Quality is more than important than quality. One home run is much
better than two doubles."
Steve Jobs Funny Quotes about Life |
"Giving excellent service is a must today. All successful businesses
pay attention to customer service. As without your customers you
have no business. The higher the level of satisfaction a customer
has is one of the determining factors in
the success of any business."
Catherine Pulsifer Success |
"A heartfelt birthday card and a personal, handwritten holiday card once a year: Three dollars. An endless referral source
disguised as your customer for life: Priceless."
Tommy Wyatt, Appreciation Marketing®: How to Achieve Greatness Through Gratitude
"The need for innovation is endless. Businesses must keep reinventing not
only their products and ways of delighting
their customers,but also the way they organize themselves;
communicate so as to coordinate activities; and stay
current with changes in technology,demographics, politics,
government regulations, and so on."
James Flaherty, Coaching
"Businesses spend billions of dollars a year handling consumer complaints.
And the giants of customer service are no
longer the only players competing for our complaint dollars."
Guy Winch Ph.D., The Squeaky Wheel: Complaining the Right Way to Get Results, Improve Your Relationships, and Enhance Self-Esteem
"To give real service you must add something which cannot be bought
or measured with money, and that is sincerity and integrity."
Donald A. Adams Honesty |
"To my customer. I may not have the answer, but I'll find it.
I may not have the time, but I'll make it."
Author Unknown Time |
"We don't want to push our ideas on to customers, we simply want
to make what they want."
Laura Ashley Wise |
"When you serve the customer better, there's always a return on your
Kara Parlin Wealth |
"Customer service is of the utmost importance to survive in relation
to global competition that companies are facing today."
Byron and Catherine Pulsifer Leadership vs Management |
"If we don't take care of our customers, someone else will."
Author Unknown Motivation |
"Treat every customer as if they sign your paycheck. . . because they do."
Author Unknown Attitude |
Model - that is, live - the behavior you want others to practice.
In my corporate life that meant getting out to talk with and listen
to our customers.
Mario Morino, Leap of Reason Listening |
A successful business plan is necessary and this certainly includes
knowing how you will attract buyers or customers, and having
the right visibility either through location or advertising that brings
in prospective customers. But, one question that you must ask is what
need is my product or service satisfying? In other words, just because
you have a great product or service, doesn't mean anyone wants
it unless your product helps him or her satisfy a need or want.
Byron Pulsifer Questioning |
One of the secrets of giving good service is the old saying, "give the customer
more than what they expect." If you want to succeed then try this!
Kate Summers Good |