A genuine interest in people
The best coaches really care about people. They have a sincere interest in people.
Those coaches who have enthusiasm for what they are doing influence the rest of the team.
As Walter Chrysler once said, “The real secret of success is enthusiasm.”
Sense of Humor
We all enjoy working with someone who has a sense of humor. At times the workplace can become a stressful place, and a sense of humor lightens the environment.
We agree with Konrad Lorenz comments of, “Humor and knowledge are the two great hopes of our culture.”
Fairness and Integrity
One of the most important qualities people look for is fairness and integrity in a coach.
When I know the way I am treated is the same as my co-worker, it brings cohesiveness to the team. Their are no second class in the team.
Everything is upfront and put on the table. There are no hidden agenda’s. Honesty is one of the important values of a coach.
Willing to listen, not just hear
A good coach is one whom I can go to and discuss issues that are bothering me. The coach knows how to ask questions to get to the root of the problem. The coach does not necessarily accept the first reason, they listen and question to get to the heart of the problem.
The coach does not get upset or "fly off the handle" as I am talking. They listen. They then help me to see the issue clearly or where I went wrong. They teach me to learn from my experiences and push me to find my own answers. There is no fear in admitting mistakes or what went wrong. The coach will help me identify a solution.
With changes to the working environment, it is extremely important that a good coach has a lot of patience. I know that if I don’t understand something I can go to my coach and they will help me. I also know if I didn't get it the first time the coach will patiently re-explain the issue or process to me.
As a team member I need to know what is expected of me. A good coach communicates the expectations clearly. Team members are clear on what is expected. There is no confusion on what the end result is to be.