Leadership vs Management Page 4
Authors: Byron and Catherine Pulsifer, © 2016
Here you will find more common traits of a coach that you may want to
consider as you are taking over a Manager position.
One of the most
important traits a leader can have is inspiration. Do you have the ability to
inspire people? You must paint a picture of the outcomes of the team goals.
You must inspire people to give it all they have by using yourself as an
You have to have a passion for your work.
How can we expect
people to be passionate if you, as their coach, do not have passion?
has to visibly incorporate both passion and energy. One of the
reasons why some coaches do not succeed is due to their lack of passion
for the role.
Showing appreciation for a job well done can be a motivator in itself! You
have to make sure recognition is given both at a team level and at an
individual level. Expressing words of appreciation
can be a powerful
motivator. We all need to hear that our efforts are appreciated.
"The deepest principle of human nature is the craving to be appreciated."
Do you involve people in your decisions? The power of the team in their
and experience is greater than your knowledge alone.
Being a good facilitator ensures that everyone contributes their special
knowledge and expertise.
"Coming together is a beginning, staying together is progress, and working
together is success."
View change as an opportunity
Change is coming at all of us at a rapid pace. You must accept that change
is inevitable. Rather than resisting the change, you look for opportunities
and ways to make change work to the benefit of the team. As a coach,
you have to remember that change in itself isnít a bad thing; the real issue,
however, is that most people feel comfortable with how things have been
done in the past.
They know what they have to do; they know when to do it; and they
have mastered the skills necessary to complete their jobs. What all of this
describes is what has been referred to one's "comfort zone." When you ask
people to move forward with whatever change you are introducing, you
are asking them to step out of their comfort zone to a place where the
unknown is greater than the known.
As a coach, and not a manager, your role is to help others
accept and adapt
to change. Communicating the positives
of the change will help people
overcome their resistance. As well, if your team members need to adopt
and adapt to new skills and techniques, you will need to reinforce
that adequate training will be provided, and that some mistakes are
inevitable. Employees need to know that there is time allotted to grow; and
time allotted for readjusting to a new way of doing expected assignments
Although, at times, coaches also need to communicate honestly if there are
any negatives. Treat your team members as adults. Don't hesitate to inform
them of the complete picture both good and bad.
Allows others to shine
You must ensure the spotlight is on your team. This recognition is publicly
Have a positive outlook
People need to hear the positive even when faced with negative situations.
There is positive in everything although you may have to look for it, and
communicate it to the team.
While you need to be realistic, you also need
to provide hope.
I once worked with a leader who only saw the negative. This leader also
painted a doom and gloom picture. The morale of the people I worked
with showed doom and gloom. I caught myself spreading the doom
and gloom; it does rub off. I have also worked with leaders who have
a positive outlook, and the morale is so much more uplifting. Even when
faced with challenges, the people looked for solutions. The leader gave
us hope and encouragement.
Needless to say, the leader who had the positive outlook didn't remain at the
level they were at for long. The success of the team became that leader's
success and successful leaders are promoted. Whereas, the doom and gloom
leader, that I mentioned previously, is no longer around!
What Are People's Expectations of A Coach
We've talked previously about the role of the coach. Let's flip the viewpoint
to the employee and find out the team members expect of a coach as
opposed to a manager.
In talking with people, and from our own experiences, the following are
expectations of the type of attitudes coaches should have.
A Genuine Interest in People
The best coaches really care about people. They have a sincere interest in
people. And, people will soon know if you are just pretending to care
about them as people and as employees.
Those coaches who have enthusiasm for what they are doing influence
the rest of the team. As Walter Chrysler once said, "The real secret of success
Enthusiasm means more than being excited about positive results for the
company. It means that you model the behavior you expect. That is also to
say that you can't expect your team members to be conciliatory when
you are not, or when you are occasionally.
You need to consistently demonstrate that while you may have to spend
more time with one or two employees before they meet your team standards
for performance, you are only reacting to their work performance and not
to them as a person. In other words, you must show you accept the person
but not the work performance.
Sense of Humor
We all enjoy working with someone who has a sense of humor.
the workplace can become a stressful place, and a sense of humor lightens
the environment. We agree with Konrad Lorenz comments of,
"Humor and knowledge are the two great hopes of our culture."
Fairness and Integrity
One of the most important qualities people look for is fairness and integrity
in a coach. When I know the way I am treated is the same as my co-worker,
it brings cohesiveness to the team. There are no second class employees
in the team. Everything is upfront and put on the table. There are no hidden
is one of the important values of a coach. As a member
of the team, I know that my coach and leader will not show favoritism to any
one member of the team over another.
Willing to listen, not just hear
coach is one whom I can go to and discuss issues that are bothering
me. The coach knows how to ask questions to get to the root of the problem.
The coach does not necessarily accept the first reason; they listen and
question to get to the heart of the problem. The coach does not get upset
or "fly off the handle" as I am talking. They listen. They then help me to
see the issue clearly or where I went wrong. They teach me to learn from
my experiences and push me to find my own answers. There is no fear in
admitting mistakes or what went wrong. The coach will help me identify a
With changes to the working environment, it is extremely important that a good
coach has a lot of patience.
I know that if I don't understand something I
can go to my coach and they will help me. I also know if I didn't get it the first
time the coach will patiently re-explain the issue or process to me.
As a team member I need to know what is expected of me. A good coach
communicates the expectations clearly. Every team member understands
clearly what is expected. There is no confusion on what the end result needs
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