Customer Service Quotes Page 5
"The longer you wait, the harder it is to produce outstanding customer service."
William H. Davidow
"Successful business owners wake up every day thinking, "How can I serve my customers better?" They have
a mind-set of continuous improvement."
Stuart E. Lucas, Wealth: Grow It and Protect It
"Businesspeople, do you want more customers? Give that extra mile of
service. Go beyond what others do.
Look on your customers'
difficulties and problems, their adversities, as an opportunity
where you can go way beyond what is normally expected."
Stephen R. Covey
"And if we already know that the most successful businesses in every
industry are the ones that execute the highest
levels of customer service, then why don't more than 5
percent of all businesses actually do it?"
John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
"With consumer confidence and customer loyalty at an all-time low,
customer service is no longer an added benefit; it is a necessity.
Customers who are not satisfied with the way they
are treated are jumping ship and taking their business elsewhere."
Renee Evenson, Customer Service Training 101: Quick and Easy Techniques That Get Great Results
"Be everywhere, do everything, and never fail to astonish the customer."
"The purpose of business is to create and keep a customer."
"The Customer is King."
"The single most important thing to remember about any enterprise
is that there are no results inside its walls. The result of a business
is a satisfied customer."
Words of Encouragement |
Customer service is training people how to serve clients in an outstanding
The truth is, the customer is not always right. But … when you work in the
service field, it's your job to be courteous, respectful, and helpful,
even when those behaviors aren't exhibited by your customers.
And, although customers may not always be right, it's their perceptions
service that matters and it's how they're being treated that's important to them.
Renee Evenson, Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
"Make a customer, not a sale."
First, let me say that "impact" and "effort" go both ways. Your business should
make an impact in your own life: lifestyle, wallet, self-worth ... And your
make an impact on your customers: problems solved, desires fulfilled,
perspectives altered ... Ideally, your business also has an impact on the
world, be it in your little corner of the universe or on the global stage.
Tara Gentile, Te Art of Growth: Maximize Your Impact, Minimize Your Effort
"Customer complaints are the schoolbooks from which we learn."
"Customers are an investment. Maximize your return."
"Without great employees you can never have great customer service."
Richard F. Gerson
"If you don't care, your customer never will."
"To keep a customer demands as much skill as to win one."
"Empower your employees to change things if it improves the customer
service they are able to deliver."
"Although your customers won't love you if you give bad service,
your competitors will."