It doesn't matter whether your company is one person,
or a million people. People want to know they matter.
They want to know they're listened to.
Peter Shankman, Customer Service
Encouraging Quotes |
"We believe that customer service can be - ought to be - an intrinsically
rewarding profession. There's just something about serving people
that's immensely satisfying to the human psyche."
Peggy Carlaw; Vasudha K. Deming, The Big Book of Customer Service Training Games
Words of Encouragement |
The secret to success is to treat all customers
as if your world revolves around them.
Products and services can easily be replicated. So if your company's
competitive advantage is based on products and services alone, you
are at risk.
But if it's based upon products, services, and quality service,
then you'll have a competitive advantage that's very difficult to match.
Lee Cockerell, Creating Magic
The ability to find a customer, sell your product or service to that
customer, and satisfy the customer so that he buys from you again should
be the central focus of all entrepreneurial activity.
Brian Tracy Focus |
"Biggest question: Isn't it really 'customer helping' rather
than customer service? And wouldn't you deliver better service if you
thought of it that way?"
The purpose of a business is to create a mutually beneficial relationship
between itself and those that it serves. When it does that well, it will be
around tomorrow to do it some more.
"The absolute fundamental aim is to make money out of satisfying customers."
"There's a place in the world for any business that takes care of its customers
- after the sale."
The Wooden Bowl Message |
"Because in any economy - especially a down economy - Customer loyalty
is your strongest asset!"
John R. DiJulius III, The Customer Service Revolution
Top Ten Quotes |
"Customer service is about how you take care of your customers needs
and help them solve their problems."
Tom Corson-Knowles, Systemize, Automate, Delegate
Helping Others |
"In customer service, however, it helps to have people who
can see where problems might arise and stop them
before they happen. You want employees who can do
more than react to a situation."
Anne MacKeigan, Customer Service the Sandler Way
"In such an environment, it's important to bear in mind that everyone in
your organization is, ultimately, part of the customer
experience. It's also worth remembering that your company's
customer service plan is only as strong as its weakest link.
David H. Mattson
"Make a list of commitments to those you work with and for.
Your commitments can be a policy for customer service, an ethic by
which you work or something physical, like a walkway across the highway."
Teresa de Grosbois; Karen Rowe, Mass Influence
"If you want customers to buy from you, you need to listen
to them so that you can know what their
needs are and thus be better placed to show the customer
how your product comes into place."
Adam Richards, Sales: How To Master The Art Of Selling
"Customer service is like the weather. Everybody talks about it but
nobody (well, almost nobody) does anything about it. And yet each
one of us is an expert on customer service. At one point or another
during the course of our day, we are all customers. We know good
service when we see it, and we know bad service when we see it.
You don't have to read a book to have it explained to you."
Robert Spector, The Nordstrom Way to Customer Service Excellence
"Your most unhappy customers are your greatest source of learning."
"The focus of management theories now shifted towards the customer.
The idea was to get really close to the customer and stay there."
Fons Trompenaars; Piet Hein Coebergh, 10 Management Models
"When everybody gets along, things just go better.
They supply better service to the customer. They work together to
deliver satisfaction with smiles."
Adam Burns And Sandra Banks, Leadership Basics
"Profit in business comes from repeat customers, customers that
boast about your project or service, and that bring friends with them."
W. Edwards Deming
Customer Satisfaction |
"In relation to customer service issues, the phrase, 'Clearly there has been
some misunderstanding,' can help resolve the matter without blame
being slung back and forth."
Annabelle Stevens, Larissa Stevens, Change Yourself, Change Your World
The people around you will also use non-verbal cues to judge
if you are a likeable person. For example, in the world of
customer service, waiters and clerks are instructed to use
open palms when gesturing.
Joann Richardson, Trust: Trust Yourself and Trust Others
"A customer is the most important visitor on our premises.
He is not dependent on us - we are dependent on him."
Get closer to your customers and find out what they need and value.
Kula Sellathurai; Raymond Aaron, Action Leads to Success
ADs don't supplement good customer service and advertising
with bad quality and customer service can backfire.
Ramesh Revuru, That's I.T
Common Sense |
By leading with kindness you are creating and maintaining
the right atmosphere in your environment whether you are at
work or at home, so that your family or employees are able
to deliver whatever it is you want them to deliver such as paperwork,
behavior or customer service.
Mel Kennedy, Leadership Kindness |
You want your customers to be happy. This means good customer
service but if you really want to shine, go above and beyond with
every single customer that you get.
Ingo Michehl, Mindset: Entrepreneurial Success
A business that loses the confidence of its customers and the good-
will of the public cannot long continue to be a good risk for the
Franklin Roosevelt Confidence |
Customers have choices when buying a product. They seek options
from trusted friends and family. Experienced shoppers
explore what others are saying on social media and online customer reviews.
Kevin Allen, 10 Guiding Principles of The Ethical Entrepreneur
If you are able to provide a remarkable service for that customer, he or she will undoubtedly refer similar customers
to you (it's interesting how people will often have friends who are similar to themselves).
Wuyen Hsu, Saying NO
In other words, it's the customers in the marketplace who determine what
we're worth. It's the customers of the companies that we work for who
determine what they will pay for the products and services we contribute
to the production.
Brian Tracy, The Science of Money
Customer service is defined as the ability of knowledgeable,
capable, and enthusiastic employees to deliver products
and services to their internal and external customers in a manner
that satisfies identified and unidentified needs and ultimately
results in positive word-of-mouth publicity and return business.
Robert W. Lucas, Customer Service Skills for Success
The golden rule for every business man
is this: 'Put yourself in your customer's place.'
Orison Swett Marden
Inspirational Sayings |
Organizations that structure their processes and operations around the
needs of the customer realize that customer satisfaction is an inherent
attribute of quality and customer retention.
ClydeBank Business; Benjamin Sweeney, Lean Six Sigma
In short, if those two groups of people - your employees and your customers -
are ecstatic, then wonderfully and ironically, your shareholders are going
to be ecstatic as well. It's about creating a business where everyone
associated with it thrives - everyone!
Kip Tindell, Uncontainable
a content client gives us deep satisfaction our team wishes you a Merry Christmas season
in friendship and good health.
Danny Demeersseman, 210 Christmas and New Year Wishes for Greeting Cards
Christmas Greetings |
In other words, customer service both at the time of the sales event
and, if needed, following the
sales event were stressed as to be of equal importance.
Byron Pulsifer, Customer Satisfaction
Motivational Sales Quotes
If you are in a customer service role, your smile makes
people a lot more amenable to work with you and you will
certainly find a lot fewer people who will take their frustration out on you.
Byron Pulsifer, Just A Smile Smile Poems |
Customer Service means finding the best solution for each customer,
quickly, correctly, and with a helpful attitude.
Renee Evenson, Powerful Phrases for Effective Customer Service
Positive Attitude |
Sellers don't believe in closing a sale; they believe in opening a long
term relationship that will make their businesses successful.
They know that is not what you say; it is how you say it.
They use the power of words by creating a connection and relating
with their customers through passing their message with emotion,
personality, credibility, and conviction.
Jason Mainsons, Communication
You can't convince an investor or customer that your products and
services are worth their money if you don't know how to use all of your
Patrick Cogen, Communication Skills Communication |
Customers want value and will go wherever they must to get it.
Their loyalty is fleeting.
Vince Molinaro, The Leadership Contract
However, in an age when the talk is of customer service excellence
and empowerment of employees, think of accountability as defining
the boundaries of the decision-making freedom an individual enjoys
within an organization.
Brian Dive, The Accountable Leader
Social media has turned customer service upside down.
Today, more than ever before, Customers are informed and empowered,
and expect personalization and quicker responses.
John R. DiJulius III, The Customer Service Revolution
Quotes about Change |
Software innovation, like almost every other kind of innovation,
requires the ability to collaborate and share ideas with other people,
and to sit down and talk with customers and get their feedback
and understand their needs.
Bill Gates Sharing |