Customer Service Quotes Page 2

“Without customers we have no business, no income, no work.” Catherine Pulsifer
Work |

“Customer Service means finding the best solution for each customer, quickly, correctly, andwith a helpful attitude.” Renee Evenson, Powerful Phrases for Effective Customer Service
Attitude |

“Customer is the most important person in any business. A customer is not just money in the cash register. They are human beings with feelings and deserve to be treated with respect.” Prashant Faldu, Customer Service
Trust |

“Long-term viability is about understanding what it takes to attract customers by continuing to meet and exceed their physical and psychological needs.” Jeff Sauro, Customer Analytics For Dummies
Tolerance |

“Most small business owners would quickly agree that it’s easier to lose a customer than to get a new one. It’s a lot more expensive, too, if you count not only the cost of replacing that old customer but the business you’ve lost until you do.” Dave Donelson, Customer Service: The Dynamic Manager’s Handbook On How To Build Customer Loyalty
Quotes about Overcoming |

“It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.” Doug Smith
Honesty |

When it comes to five-star customer service, everything matters. Bill Williams
Quote of the Day |

“Washrooms will always tell if your company cares about its customers.” Author Unknown
Appreciation |

“People perform best and deliver the best customer service when they like what they do.”
Author Unknown
Motivational |

“Common sense is of paramount importance in business and customer service.” Author Unknown
Common Sense |

“Our greatest asset is the customer! Treat each customer as if they are the only one!” Laurice Leitao
Success and Value |

“Sell practical, tested merchandise at reasonable profit, treat your customers like human beings – and they will always come back.” L. L. Bean
The Wooden Bowl Message |

“People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction.” Theo Michelson
Communication |

“If you get everybody in the company involved in customer service, not only are they ‘feeling the customer’ but they’re also getting a feeling for what’s not working.” Penny Handscomb
Accountability |

Confidence is contagious ... Vince Lombardi
“Confidence is contagious and so is lack of confidence, and a customer will recognize both.” Vince Lombardi
Confidence |

You have only one and every working person, from the president of the largest corporation to the shoeshine boy, has the same boss. He is simply the customer.Earl Nightingale, How to Please The Boss: Business Sales & Income
Famous |

“If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.” Ray Kroc
Success |

“A focus on flexibility also means less friction in regards to changing customer needs. Resistance to the needs of the customer can result in intangibly damaging waste events in the areas of reputation or service perception.” ClydeBank Business; Benjamin Sweeney, Lean Six Sigma: QuickStart Guide
Change |

...without the customer we would have no business. Catherine Pulsifer
And then there is the customer. We all must remember that without the customer we would have no business. There is competition in every business and what may make the difference is how you express your thanks for your customers business. Sending that card, learning your customers names, fixing problems immediately and by rewarding your customers can make them feel special. Catherine Pulsifer
Thanksgiving |

There are some organizations whose competitive advantage is their reputation for out-of-the-box customer service… These organizations focus on going out of their way for customers and providing customer service in unique ways.Valarie Zeithaml; Mary Jo Bitner, Services Marketing: Integrating Customer Focus Across the Firm
Focus |

“If you are not aware of your customer’s needs, of the latest developments in your field, you can be sure your competition is. You may find your competition will use their knowledge and find methods and levers that will attract your customer.” Catherine Pulsifer
Knowledge |

“But in the changing environment we are in, as a coach it is important to realize that my biggest customer is the people I am coaching.” Byron and Catherine Pulsifer
Coaching |

Statistics show... one happy customer will tell 1 other person...An unhappy one will tell 7. Annabelle Stevens, Larissa Stevens
Statistics show that one happy customer will tell 1 other person about their great experience. An unhappy one will tell 7. Annabelle Stevens, Larissa Stevens, Change Yourself, Change Your World
Happy |

customer/patient service is … about building a successful practice with a reputation for delivering an amazing patient experience. Shep Hyken
Experience |

… customer service tips important … for all industries. Customer experience cultures are rare, and yet the financial impact of a focus on customers is massive. A five percent increase in customer retention can boost profits as much as eighty-five percent. Creating a customer focused culture will help make your… practice not only more profitable, but memorable, enjoyable, and even exceptional. Dave Kerpen
Memory |

… social media and review sites help to amplify the voice of the customer. The Internet and its ability to expand our social connections has given incredible power to the voice of the customer. A single bad customer service experience posted online can spiral out of control, tarnishing the image of an organization that has taken years to build… Fulfilling and sustaining that purpose long-term requires tight alignment between our actions as service providers and the needs and wants of the customer. Ann Marie Gorczyca, At Your Service: 5-Star Customer Care for a Successful Dental Practice
Purpose |

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